Returns & Exchanges
We want you to love your greenery, which is why we offer a 30-day guarantee on all plants and hardgoods to ensure your home sanctuary flourishes. If your plant arrives in poor condition or your planter isn't perfect, we are here to make it right through a replacement or refund.
Check Your Window
Ensure your request is submitted within 30 days of the delivery date for plants and non-perishable items.
Document the Issue
Take a clear photo of the item, especially if it is a plant showing signs of transit stress or damage, to help our experts diagnose the issue.
Contact Support
Email our Customer Happiness team with your order number and photos to receive a return authorization or a replacement approval.
Ship It Back
For non-plant items, use the provided prepaid shipping label to send the product back in its original packaging to receive your refund.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing